When we refer to ‘we’ (or ‘our’ or ‘us’) we are referring to Crows Nest Software, Inc. trading as Crows Nest Software and www.crowsnestsoftware.com. We are based in Olympia, WA, and have registered offices in Olympia, WA.
When you visit our websites, get in contact with the business, or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following:
Information you provide to us directly:
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. This could include but is not limited to asking you for your contact information when you fill out a contact form on the website, when you make a support request to our team concerning your website, or when you sign up for our newsletter on the site. You are not required to provide us with personal information however this may prevent us from providing our products and services to you.
Information we collect automatically:
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect anonymous analytical information about the pages you visit on our website, how you interact with our website, and where you were referred to reach our website. This allows us to better understand how our website is performing and allows us to improve our website in the future.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please read our Cookie Policy below.
* to perform a contract with you, or
* where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
* following a legal obligation, or
* where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us but believes that a Client of ours has entered your personal data into websites we host or services we provide, you’ll need to contact that Client for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
We use your data to provide you with the information and services you’ve requested from us and to manage our relationship with you. We also use your data for other purposes, which may include the following:
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
We do not distribute, share or sell your personal data with any other services or third parties for their own use, and we do not share your information with third parties without your prior knowledge and consent.
Further information about the recipients or categories of recipients of personal data can be provided upon request at the contact information below.
While we endeavour to only store and process data inside of the United States (USA), however from time to time we may be required to transfer your data outside of the USA for processing.
Where your personal data is transferred outside the USA, it will only be transferred to countries that have been identified as providing adequate legal protection for USA data, or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
Information shared between your browser and our site is encrypted and secured using Secure Socket Layer (SSL/HTTPS) technologies, which creates a secure and encrypted medium of data transfer between your browser and our servers and adds a layer of security to prevent malicious attackers obtaining your personal data. We also use encryption and other advanced security measures where appropriate.
We also employ standard industry operating procedures and internal policies to ensure that your data remains secure, and continually monitor and improve the security of all hosting and storage infrastructure we use to store data.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested, for HR and Recruitment purposes, or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterward when we have an ongoing business need to retain it, in accordance with our internal data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.
As it is your personal data that we may hold, you have several rights over this data. When it comes to marketing communications, you can ask us not to send you these at any time by simply following the unsubscribe instructions contained in the marketing communication, or sending your request to info@crowsnestsoftware.com
Some of your rights over your data include:
You can exercise these rights at any time by sending an email to info@crowsnestsoftware.com.
If you’re not happy with how we are processing your personal data, please let us know by sending an email to info@crowsnestsoftware.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority who will be able to advise you how to submit a complaint.
If you have a question, query, or concern regarding data protection, our websites, or our services please don’t hesitate to get in touch and we would be happy to help.
This can be done by sending your question to info@crowsnestsoftware.com where a member of our team will be in touch.
A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for
an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).
We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites.
They help us to operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.
There are also cookies set by third parties across our websites and services. Third-party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.
Below is a list of cookies that we use on our websites and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.
These first-party cookies are set by Crows Nest Global Software Ltd and do not get shared with 3rd party.
* _ga – Google Analytics Cookie – Used to distinguish users
* _gid – Google Analytics Cookie – Used to distinguish users
* _gat – Google Analytics Cookie – Used to throttle request rate
* gsScrollPos-#### – Google Maps Cookie
You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.
Most advertising networks also offer you the option to opt out of targeted advertising. To find out more visit http://www.aboutads.info/choices/
You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:
Easily navigate complex processes with our customizable solution.
We’re confident that we can help! Tell us a little about you and your business and we’ll reach out to show you how. Learn about our best-in-class support and integration services.
Copyright 2024 © Crows Nest Software, Inc. ERP & Project Management Software All Rights Reserved
